We hear these stories all the time and it breaks out heart. Just this morning Duayne received yet another phone call from a client whose home we quoted about 18 months ago. After many meetings and discussions, the client chose a quote that was substantially cheaper. The home was only completed this year but sadly has several defects and the case is now in the hands of QBCC. The client called Duayne to see if there were anyway we could potentially rectify the building work. These scenarios are too common, we try to educate other builders and clients as much as we can so this situation can be avoided. Listen to Duayne as he provides some key steps to follow - remember there are NO silly questions!